Contact support by email
Email support@bluedeer.ai. Write from the email address registered with your Bluedeer account. Include what you were doing, what you expected, and what happened instead.
Use the same address for privacy requests, such as asking for a copy of your data or asking us to correct or delete information.
Report a problem from the web app
Open the account menu at the bottom of the sidebar, select Settings, then App & System, then Report a problem. Describe what happened and what you expected, then select Send report. Do not include passwords, tokens or other sensitive information. The report includes your description and diagnostics: the app version and build, your browser, language, time zone and window size.
Report a problem from the phone app
In the Bluedeer mobile app, open Settings, then Report a Problem. Describe the problem and send it. The report includes your description and technical details: the platform, the app version and build number, your device model, the operating system version, your language and time zone.
Your chats, prompts, files and credentials are never attached to the report.
Subscription and account questions
For help with a subscription, see Manage or cancel your subscription. To delete your account, see Delete your account and data.